Thank you for choosing our vitamins and health supplements at Nashe Groceries Pty Ltd. We take pride in offering high-quality products to support your health and well-being. However, if you are not entirely satisfied with your purchase, we’re here to help with our Returns and Refunds Policy.

1. Returns

1.1. Eligibility: To be eligible for a return, the product must be unused and in the same condition as when you received it. It must also be in the original packaging.

1.2. Timeframe: You have 30 calendar days from the date of purchase to initiate a return.

1.3. Return Process: To request a return, please contact our customer support team at info@nashegroceries.com.au | 27744881051. . Our team will guide you through the return process and provide you with a return authorization, if applicable.

1.4. Shipping: Customers are responsible for the return shipping costs unless the return is due to a product defect or an error on our part.

2. Refunds

2.1. Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

2.2. Approved Refunds: If your refund is approved, it will be processed, and a credit will be automatically applied to your original method of payment within [number of days] days.

2.3. Partial Refunds: In certain cases, only partial refunds may be granted, such as if the product is not in its original condition or if there are missing parts for reasons not due to our error.

3. Exchanges

3.1. We do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired product.

4. Damaged or Defective Products

4.1. In the event that a product is damaged or defective, please contact our customer support team immediately at info@nashegroceries.com.au | 27744881051.. We will guide you through the return process and arrange for a replacement or a refund, as per your preference.

5. Non-Returnable Items

5.1. Certain products are exempt from being returned, such as personalized items or products that have exceeded the 30-day return window.

6. Change of Mind

6.1. We do not accept returns for products due to a change of mind. Please ensure you make an informed decision before making a purchase.

7. Unclaimed Packages

7.1. If a package is not claimed by the customer and is returned to us, we will attempt to contact the customer to arrange re-delivery. If we are unable to reach the customer or if the customer declines re-delivery, a refund may be issued for the product cost, excluding any shipping fees.

We strive to make the returns and refunds process as smooth as possible for our valued customers. If you have any questions or concerns regarding our policy, please feel free to contact our customer support team at info@nashegroceries.com.au or +27744881051. Your satisfaction is our priority.

This Returns and Refunds Policy is effective as of 19 July 2023, and any updates or changes will be communicated through our webs